You opened a shop to sell things, not to answer "where's my order?" all day.
Small shops and online brands get buried in the same work: writing listings, answering order emails, chasing abandoned carts and paying a dozen apps to help. I manage AI agents that take the repetitive part, in your voice, and help you cut the subscriptions you don't need.
One rate, starting at $499 a month. You own what we build.
Where the hours go in a retail or e-commerce business
Whether you run a shop on Cherokee Street, a store online, or both, the week fills up with this:
- Product descriptions, titles, tags and alt text for every new item and every variant.
- Customer service email: sizing, shipping times, returns, "is this coming back in stock?"
- Order status questions the tracking email already answered.
- Abandoned cart and post-purchase emails set up once and never touched again.
- Inventory counts, low-stock checks and reorder lists built by hand in a spreadsheet.
- Custom and wholesale orders taken over email and DMs, then retyped into an invoice.
- Keeping products and stock in sync between the website, marketplaces and the in-store POS.
- Squinting at the platform bill to figure out which apps you're still paying for.
What my AI agents take off your plate
Product listings
Send photos and a few notes. Get descriptions, titles, tags and alt text in your brand voice, checked against your specs before anything goes live.
AI content production →Customer service email
Routine questions get answered from your actual policies on shipping, returns and sizing. Anything outside policy comes to you with a draft reply ready.
Business process automation →Order status, any channel
"Where's my order?" gets looked up and answered with the tracking link by email, chat or an AI phone agent, without a person digging through the admin.
AI phone agent →Cart and post-purchase follow-up
Abandoned cart reminders, thank-yous, care tips, review requests and a "time to restock?" note, all written for your products and reviewed monthly.
AI lead follow-up →Inventory and reorder reports
Stock levels from every channel on one page, with best sellers running low flagged before they sell out.
AI reporting and dashboards →Custom order forms
Personalized and made-to-order products get a real order form that captures every choice, so nobody rebuilds an order from a DM thread.
Custom tools and SaaS replacement →Who does what
The agents carry the volume. Anything involving judgment, money or an unhappy customer comes to you.
| Task | What the agent does | What stays with your team |
|---|---|---|
| New listings | Drafts copy, tags and alt text from your notes and photos | Pricing, and approving claims about materials, fit and care |
| Customer email | Answers routine questions from your policies | Refund exceptions and upset customers |
| Order status | Looks up the order and sends tracking | Lost packages, carrier claims, replacements |
| Follow-up emails | Writes and runs the sequences, reports what's working | Discounts and offer strategy |
| Inventory | Pulls stock levels, builds the reorder report | What to reorder, how much and from whom |
| Custom orders | Collects specs through the form and creates the order record | Quoting unusual requests and making the product |
Replace the apps you're renting
Store platforms make it easy to add an app for every problem: reviews, upsells, subscriptions, custom fields, wishlists, back-in-stock alerts, order printing. Each is a few dollars or a few dozen a month, and together they can rival what you pay for the platform itself.
Some are worth every cent. Others do one small thing your platform or a simple tool you own could handle. I go through the list with you, then either clean up and connect what you have or build the replacement, owned by you with no per-seat fees (custom tools and SaaS replacement). If your customer list is split across the store, the email tool and the POS, CRM cleanup puts it back together. The SaaS cut sheet is a good first pass.
A small gift company that outgrew its website builder
A small gift company was running its store on a basic website-builder plan, with some payments handled by hand outside the site. The work:
- A rebuilt website with order forms designed around how their products are actually ordered, not around a template checkout.
- A simple admin area where orders land in one place to be worked.
- No more fighting the builder plan or handling payments by hand.
I'm not attaching a number to it. The point for a shop like yours: when your products are custom or made to order, an off-the-shelf store makes you bend the order around its checkout. A tool you own bends around the order, and you stop paying for a plan whose main job was getting in the way. Before building anything, though, I check whether your current platform can already do it with a setting you haven't found. Sometimes it can.
What AI gets wrong in retail
- AI will invent a fabric blend. It writes good product copy fast and sometimes states things that aren't true. Every listing is checked against your specs, and claims about materials, sizing and care are yours to approve.
- Email needs permission. Marketing emails go only to people who opted in, and unsubscribes are honored. Not legal advice; if your list's history is murky, we sort that out first.
- Card data never touches my agents. Payments stay with your processor.
- Not every app should go. A cheap app that works beats a custom build. We replace tools only where the math says so.
- The counter is yours. In-store service, styling advice and the regular who stops in to chat stay human.
Questions from shop owners and online brands
Can AI write my product descriptions without sounding generic?
Yes, if it's fed the right material: your past best descriptions, your brand voice and the real specs. I build that into the agent's instructions, and every batch gets reviewed before it publishes.
Will it work with my store platform?
Usually. Shopify, other hosted platforms, marketplaces and most POS systems offer ways to connect. Where one doesn't, we work from exports. I work inside your existing tools whenever possible.
Is customer data safe?
Agents get only the access a task needs, card numbers never pass through them, and every account stays in your name. Read how I handle access and data.
What does it cost?
Starting at $499 a month. Flat, month to month, and no cap on tasks. Listings, email, follow-up, reports and custom tools are all included. Your platform, apps and ad spend are separate.
Spend your week on product, not paperwork.
Book 30 minutes and bring the list: listings to write, emails to answer, the apps you're unsure about. I'll tell you which ones my agents can take and which apps can probably go.