Renewals, quotes and certificates. Your book runs on follow-up.
Independent agencies and advisory practices grow on relationships and lose ground on admin: renewals worked too late, quotes nobody chased, COI requests that need to go out today. My AI agents handle the follow-up and the paperwork. Licensed people handle the advice, and compliance sees what goes out.
Starting at $499 a month, flat. Month to month, no task cap.
Where the hours go in an agency or advisory practice
The selling is the fun part. Here's what fills the rest of the week:
- Working the renewal list from the agency management system, often closer to the expiration date than anyone would like.
- Following up on quotes that went out and never got an answer.
- Issuing certificates of insurance for commercial clients, frequently for the same holders, frequently needed by this afternoon.
- Scheduling annual policy reviews and client review meetings, then rescheduling them.
- Processing change requests by email: add a driver, swap a vehicle, update an address.
- Logging calls and notes in the CRM, and cleaning up duplicate households and contacts.
- Preparing review packets before advisor meetings.
- Writing newsletters and posts, then waiting on compliance to approve them.
What my AI agents take off your plate
Renewal reminders
Upcoming expirations get pulled on a schedule, clients get a reminder well ahead of the date, and your team gets a one-page account summary before the renewal conversation.
Business process automation →Quote follow-up
Every quote that goes out gets a follow-up sequence in your voice. Questions about coverage go straight to a licensed person, and anyone ready to move forward lands on your calendar.
AI lead follow-up →COI requests
Certificate requests by phone or email get captured with the holder's details and job information, then queued for your CSR to check and issue. The requester gets a confirmation.
AI phone agent →Policy and annual review scheduling
Clients due for a review get an invitation, a booking link and a short prep questionnaire. Your notes from last year get pulled into a summary before the meeting.
AI lead follow-up →CRM and AMS hygiene
Duplicate households merged, missing expiration dates filled in, call notes logged where they belong, so the system shows what's actually true.
CRM cleanup and automation →Content that's compliant by review
Newsletters, seasonal reminders and educational posts drafted by agents, checked by me and approved by your compliance process before anything is published.
AI content production →Who does what
In a regulated business, the split between agent and licensed professional has to be clear. Here it is.
| Task | What the agent does | What stays with your team |
|---|---|---|
| Renewal | Pulls expirations, sends reminders, summarizes the account | Remarketing and coverage recommendations |
| Quote | Follows up and tracks what the client still owes you | Discussing coverage, price and options |
| COI | Captures holder details and queues the request | Issuing it and checking any special wording |
| Annual review | Books it, sends the questionnaire, compiles notes | The conversation and any advice given |
| Client email | Drafts routine replies through approved channels | Compliance review and approval |
| Content | Drafts newsletters and posts | Compliance approval before publishing |
Fix the CRM you're paying for
Most agencies run on an agency management system, and most advisors run on a CRM. Both are only as good as the data in them. Duplicate households, missing expiration dates and notes trapped in someone's inbox mean renewal reminders go out wrong or not at all.
Before agents automate anything, we clean the records they'll work from. That's CRM cleanup and automation. If you're also paying for a separate quoting tracker, e-signature tool or client portal that overlaps with what you already own, the SaaS cut sheet helps decide what stays, and custom tools and SaaS replacement covers building the small pieces you'd rather own.
A six-person agency gets ahead of its renewals
Example (sample business, invented scenario): picture an independent agency with six people writing personal lines and small commercial accounts. Two CSRs spend much of each day on certificates, change requests and renewal calls, and quotes that don't close on the first call usually go quiet.
With agents on the list, upcoming renewals get pulled every Monday. Each client gets a reminder ahead of the date, and the producer gets a one-page summary of the account: coverages, claims noted in the file and anything flagged at the last renewal. The producer decides whether to remarket.
Quotes get a follow-up sequence. When a prospect replies with a coverage question, it goes to a licensed producer, not the agent. COI requests arrive by email or phone and land in one queue with the holder's details already filled in, so the CSR checks and issues instead of retyping.
Every newsletter and email template goes through the agency's review before it's used. Nobody's job changes except the parts everyone hated.
Licensed people advise. Compliance reviews.
- No advice from agents. Coverage recommendations, investment advice and anything about suitability stay with licensed agents and advisors. Agents are set up to hand those questions to a person.
- Agents never bind coverage or move money. No telling a caller they're covered, no premium payments, no trades, no transfers.
- Client communications get reviewed. Insurance advertising rules, carrier requirements and your broker-dealer or RIA policies may all apply. Agent drafts go through the same compliance review your people's drafts do, and messages go out only through channels your firm approves and archives.
- Data access stays narrow. Agents get only what a task needs. My security page explains how.
- This isn't legal or compliance advice. Your compliance team makes those calls.
Questions from agencies and advisors
Can an AI agent answer calls for my insurance agency?
Yes. It can take COI requests, change requests and new quote inquiries, book review meetings and email your team a summary. It won't discuss coverage or quote prices; those calls go to a licensed person. Call (314) 970-4001 to hear mine.
Will it work with my agency management system or CRM?
I work inside your existing systems whenever possible, so reminders and notes stay in your system of record. If a platform won't connect, agents work from scheduled exports and your staff spot-check the results.
How do you handle compliance review?
We build review into the workflow from the start. Templates and content get approved before use, and anything outside an approved template goes to a person first. Your compliance process sets the rules; the agents follow them.
What does it cost?
Starting at $499 a month, flat and month to month, with no task cap. Renewals, follow-up, COI intake, review scheduling and content are all included. Your software subscriptions and anything requiring a licensed professional are not.
Work your renewals before they work you.
Book 30 minutes. Bring your renewal process, your COI routine and the quotes that went quiet last month, and I'll show you what my agents can take while your licensed people keep the advice.